DELIVERY & LEAD TIMES

Deliveries
We will do our utmost to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is often out of our control.
When there is a delay, we will inform you via email.

Delivery times stated by us are approximate only and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in delivery of goods. We will send your orders via Australian Post with tracking number and write your email and phone number upon booking your package, so you can get the tracking information.

Delivery is only within Australia, no international deliveries allowed. Allow for average delivery time of between 7 and 21 days depending on supplier. Delivery charges – standard maximum $10 for orders under 5 meters and if more than 5 meters Free Postage. 

Please note: We only distribute genuine brand products. Some fabrics we have in stock will be distributed from our local warehouse and some non stocked products will be sent straight from fabric house to address provided by you. 

Pricing
We priced items fairly but if you want us to beat a certain price, please send in a email. We won't guarantee a price beat but we will try our best. 

Ordering
For accurate quantities of fabric required you will need to get an estimate from your upholsterer/curtain maker or decorator. They will need the width of the roll and the pattern repeat to ascertain correct meterage. We are also here to assist you with calculations sales@exquisitefabrics.com.au

Minimum quantity order is 0.5  for stocked fabrics and 1 meter for not stocked fabrics. For orders of 10m and over, contact us by email and we will endeavor to negotiate a better price with the manufacturer. Once you know what you want we will send you an invoice via email. All orders are accepted, dispatched and invoiced on the understanding that when received, the item will be carefully inspected prior to cutting. Whilst every effort is made to control and inspect each order to ensure you receive the fabric in the best possible condition, errors and damage can occur in transit. Once the fabric is cut, we will not be able to accept return or any liability whatsoever.

All non stocked orders are processed internationally after full payment has been received. Payment is confirmation that the invoice is correct and Exquisite Fabrics takes no responsibility after payment is made of an item change or availability.  An invoice is confirmation of color, product and cost. After confirmation / payment Exquisite fabrics has the right to charge a restocking fee for changes to the invoice. Contact sales@exquisitefabrics.com.au for more information. 

Payment
Payment is made through the secure payment system, where credit cards and direct debit options are accepted. As soon as your payment is received the order will be processed and shipped in the quickest time frame.
(if you are not comfortable or familiar with online shopping, just email us with your order and we can invoice you so that you may pay directly into our bank account.)

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